> ## Documentation Index
> Fetch the complete documentation index at: https://docs-test.rye.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

If you are having issues using our APIs or our Products and you have already searched through these docs for a solution, please feel free to contact us at [support@rye.com](mailto:support@rye.com).

Enteprise customers can contact us directly through our shared Slack channel.

## What to include in a support request

In order to expedite a resolution to your support request, we ask that you include as much detail as possible when reporting the issue. Important items to include:

* Logs - URL, request, and response body from the Rye API
* IDs - the ID of any entity (e.g. checkout intent) related to the issue, or the value of the `rye-trace-id` header returned from the Rye API
* Timestamps - with timezone