Why do I have a charge from Rye?

What is Rye?

Rye is a merchant of record that provides payment infrastructure and services to enable ecommerce entrepreneurs and businesses to sell their products through link-in-bio tools and other online sales channels. When you purchase a product from one of the many online sellers we work with, Rye handles the transaction and is responsible for processing your payment.

Why do I have a charge from Rye?

If you notice a charge from Rye on your credit card or bank statement, you likely made a purchase from one of the many ecommerce businesses that use our platform to process payments. If you're not sure what specific product the charge is for, you can visit rye.com where we'll help you look up your transaction details.

What product or service did Rye charge me for?

To see the details of what you purchased through a Rye transaction, contact support@rye.com with details of your purchase. Provide your order number, and we'll retrieve your order information. You can also take actions like canceling a subscription or requesting a refund.

How do I cancel a recurring subscription that Rye is billing me for?

To cancel a subscription that is billed through Rye, go to rye.com and use our support chat. We'll ask for your email address or order details to identify and cancel the right subscription. You can also find a link to rye.com in emails you've received from us about your subscription, which will automatically provide your order information to our support system.

What is the process to get a refund from Rye?

If your purchase is eligible for a refund per our policies, you can request one via the support chat at rye.com. Rye's refund policy is explained under "Refunds & Returns" in our Terms of Service here: https://rye.com/terms-of-service In some cases, the refund policy of the specific ecommerce business you bought from may apply. Check their website for details.

Why do online sellers use Rye to process orders?

Rye takes care of the complex aspects of ecommerce for online businesses, including securely processing payments, managing cross-border transactions in multiple currencies, and handling sales tax collection. This enables entrepreneurs and businesses to focus their time and resources on other priorities, like developing and marketing great products for their customers.

Rye proudly powers ecommerce for online sellers around the world.