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If you are having issues using our APIs or our Products and you have already searched through these docs for a solution, please feel free to contact us at support@rye.com. Enteprise customers can contact us directly through our shared Slack channel.

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What to include in a support request

In order to expedite a resolution to your support request, we ask that you include as much detail as possible when reporting the issue. Important items to include:
  • Logs - URL, request, and response body from the Rye API
  • IDs - the ID of any entity (e.g. checkout intent) related to the issue, or the value of the rye-trace-id header returned from the Rye API
  • Timestamps - with timezone