Events

Webhook taxonomy

The PAYMENT_REFUNDED webhook is fired when the order is fully refunded.

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:00Z",
  "type": "PAYMENT_SUCCEEDED",
  "data": {
    "marketplace": "shopify",
    "amount": 100
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "developer_890",
  "createdAt": "2023-06-27T12:00:01Z",
  "type": "PAYMENT_FAILED",
  "data": {
    "marketplace": "shopify"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "developer_901",
  "createdAt": "2023-06-27T12:00:02Z",
  "type": "PAYMENT_REFUNDED",
  "data": {}
}

Refund webhooks

The REFUND_CREATED webhook is currently only available for Shopify orders purchased through the Sell Anything API.

{
  "id": "e7ef85ce-fd45-44e6-9321-e36264b1045c",
  "requestId": "a59cf8dd-9eb7-4ff2-8098-d78e275c2994",
  "developerId": "developer_123",
  "createdAt": "2025-04-03T21:35:22.470Z",
  "type": "REFUND_CREATED",
  "data": {
    // The amount of the refund
    "amount": {
      "currency": "USD",
      // A human readable representation of the amount.
      "displayValue": "$10.50",
      // In currency base units.
      // This represents US$10.50.
      "value": 1050
    }
  }
}

Note: You should interpret the PRODUCT_UPDATED webhook as an upsert, as Rye currently does not send a separate event for when products are first created inside our system. This behavior is likely to change in future, as firing a separate PRODUCT_CREATED event is on our roadmap.

Product related webhooks are fired when our product catalog is updated. Subscriptions are created for your account when you request a product or store to be tracked by the Sell Anything API. The product field in the webhook payload comes in a similar format to the response of the productByID query.

{
  "id": "ffd4ee63-b911-48a2-84fe-8ba445746b0b",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2024-03-22T23:57:48.009Z",
  "type": "PRODUCT_UPDATED",
  "marketplace": "amazon",
  "data": {
    "product": {
      "id": "B00A2KD8NY",
      "title": "OXO Good Grips 3-in-1 Egg Separator, White/Yellow 1 Count (Pack of 1)",
      "url": "https://www.amazon.com/OXO-Good-Grips-Separator-White/dp/B00A2KD8NY",
      "vendor": "OXO",
      // ...
    }
  }
}

{
  "id": "34c90daf-4934-4957-ad9d-6ec165dc1e76",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2024-03-22T23:57:48.009Z",
  "type": "PRODUCT_UPDATED",
  "marketplace": "shopify",
  "data": {
    "product": {
      "id": "6552203755571",
      "title": "Rowena Sequin Mermaid Dress",
      "url": "/products/rowena-sequin-mermaid-dress-050021512049",
      "storeCanonicalURL": "https://www.windsorstore.com",
      "vendor": "Windsor",
      // ...
    }
  }
}

{
  "id": "ffd4ee63-b911-48a2-84fe-8ba445746b0b",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2025-03-26T23:57:48.009Z",
  "type": "PRODUCT_DELETED",
  "marketplace": "amazon",
  "data": {
    "product": {
      "id": "B00A2KD8NY"
    }
  }
}

{
  "id": "34c90daf-4934-4957-ad9d-6ec165dc1e76",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2025-03-26T23:57:48.009Z",
  "type": "PRODUCT_DELETED",
  "marketplace": "shopify",
  "data": {
    "product": {
      "id": "6552203755571",
      "storeDomain": "storedomain.myshopify.com"
    }
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:03Z",
  "type": "ORDER_SUBMISSION_STARTED",
  "data": {
    "marketplace": "shopify"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "developer_123",
  "createdAt": "2023-06-27T12:00:04Z",
  "type": "ORDER_SUBMISSION_SUCCEEDED",
  "data": {
    "marketplace": "shopify"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:03Z",
  "type": "ORDER_CANCEL_STARTED",
  "data": {
    "marketplace": "amazon",
    "startedAt": "2023-09-07T17:49:07.267Z"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "developer_123",
  "createdAt": "2023-06-27T12:00:04Z",
  "type": "ORDER_CANCEL_SUCCEEDED",
  "data": {
    "marketplace": "amazon",
    "cancelledAt": "2023-09-07T17:49:07.267Z"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "developer_123",
  "createdAt": "2023-06-27T12:00:04Z",
  "type": "ORDER_CANCEL_FAILED",
  "data": {
    "marketplace": "amazon",
    "reason": "Order already shipped"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:06Z",
  "type": "ORDER_PLACED",
  "data": {
    "marketplace": "shopify",
    "order": {
      "currency": "USD",
      "shippingCents": 500,
      "subtotalCents": 2000,
      "taxCents": 200,
      "totalCents": 2700,
    },
    "orderEmailOverride": "email-override-used@rye.com"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:05Z",
  "type": "ORDER_PLACED",
  "data": {
    "marketplace": "amazon",
    "order": {
      "currency": "USD",
      "shippingCents": 500,
      "subtotalCents": 2000,
      "taxCents": 200,
      "totalCents": 2700,
      "amazonOrders": [
        {
          "amazonOrderId": "113-7953074923-1301",
          "products": [
            {
              "quantity": 2,
              "productId": "B09X7FXHVJ"
            },
            {
              "quantity": 1,
              "productId": "B09X7CFXSX"
            }
          ]
        }
      ]
    }
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:07Z",
  "type": "ORDER_FAILED",
  "data": {
    "marketplace": "amazon",
    "refund": {
      "amount": 1000,
      "created": 1675936800,
      "currency": "USD",
      "receipt_number": "refund_593203912",
      "status": "succeeded"
    },
    "reasonCode": "INTERNAL_ERROR",
    "reason": "An internal error occurred."
  }
}

Order requires action webhooks

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:06Z",
  "type": "ORDER_REQUIRES_ACTION",
  "data": {
    "order": {
      "requiredActions": {
        "CompletePaymentChallenge": {
          "redirectURL": "https://hooks.stripe.com/redirect/authenticate/src_1OZJBQHGDlstla3f4WO2gYDJ?client_secret=src_client_secret_dRbH7vMWvHpueFHzo8ZDpMdo&source_redirect_slug=test_YWNjdF8xTGdEaHJIR0Rsc3RsYTNmLF9QTzVNNGlGdzNyenlMZHRXeDduVnE3bDh2ZGp2TEdS0100HDag50jR",
          "type": "CompletePaymentChallenge",
        },
      }
    },
  }
}

List of possible shipping carriers can be found here.

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "TRACKING_OBTAINED",
  "data": {
    "marketplace": "shopify",
    "order": {
      "fulfillments": [
        {
          "products": [
            {
              "quantity": 1,
              "variantId": "41160207204557"
            }
          ],
          "trackingDetails": [
            {
              "trackingNumber": "1Z87F765679738",
              "courierUrl": "https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=1Z87F765679738",
              "courierName": "UPS"
            }
          ]
        }
      ]
    }
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "developer_567",
  "createdAt": "2023-06-27T12:00:08Z",
  "type": "TRACKING_OBTAINED",
  "data": {
    "marketplace": "amazon",
    "order": {
      "amazonOrders": [
        {
          "amazonOrderId": "113-7953074923-1301",
          "products": [
            {
              "quantity": 1,
              "productId": "B09X7FXHVJ"
            }
          ],
          "shipments": [
            {
              "carrierName": "USPS",
              "carrierTracking": "123",
              "carrierTrackingUrl": "https://tools.usps.com/go/TrackConfirmAction?tLabels=123",
              "deliveryInformation": {
                "deliveryStatus": "NOT_AVAILABLE",
                "expectedDeliveryDate": "2025-02-17T06:00:00.000Z"
              },
              "shipmentDate": "2025-02-16T16:47:04.000Z",
              "shipmentQuantity": 1,
              "shipmentStatus": "SHIPPED"
            }
          ]
        }
      ]
    }
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "developer_567",
  "createdAt": "2023-06-27T12:00:08Z",
  "type": "ORDER_DELIVERED",
  "data": {
    "marketplace": "amazon",
    "shipments": [
      {
        "carrierName": "USPS",
        "carrierTracking": "123",
        "carrierTrackingUrl": "https://tools.usps.com/go/TrackConfirmAction?tLabels=123",
        "deliveryInformation": {
          "deliveryStatus": "DELIVERED",
          "expectedDeliveryDate": "Oct 7, 2023, 8:18:59.000 AM"
        },
        "shipmentDate": "Oct 7, 2023, 8:18:59.000 AM",
        "shipmentQuantity": 1,
        "shipmentStatus": "SHIPPED"
      }
    ],
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "developer_567",
  "createdAt": "2023-06-27T12:00:08Z",
  "type": "ORDER_DELIVERY_DELAYED",
  "data": {
    "marketplace": "amazon",
    "shipments": [
      {
        "carrierName": "USPS",
        "carrierTracking": "123",
        "carrierTrackingUrl": "https://tools.usps.com/go/TrackConfirmAction?tLabels=123",
        "deliveryInformation": {
          "deliveryStatus": "NOT_DELIVERED",
          "expectedDeliveryDate": "Oct 7, 2023, 8:18:59.000 AM"
        },
        "shipmentDate": "Oct 7, 2023, 8:18:59.000 AM",
        "shipmentQuantity": 1,
        "shipmentStatus": "SHIPPED"
      }
    ],
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_REQUESTED",
  "data": {
    "marketplace": "shopify",
    "returnId": "123456",
    "requestedAt": "2023-06-27T12:00:09Z",
    "requestedLineItems": [
      {
        "variantId": "123456"
      }
    ]
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_REQUEST_ACCEPTED",
  "data": {
    "marketplace": "shopify",
    "returnId": "123456",
    "acceptedAt": "2023-06-27T12:00:09Z"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_APPROVED",
  "data": {
    "marketplace": "shopify",
    "returnId": "123456",
    "approvedAt": "2023-06-27T12:00:09Z",
    "shippingLabelUrl": "https://www.example.com/label.pdf",
    "refundAmount": 100,
    "requestedLineItems": [
      {
        "variantId": "123456"
      }
    ]
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_DENIED",
  "data": {
    "marketplace": "shopify",
    "returnId": "123456",
    "deniedAt": "2023-06-27T12:00:09Z"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_CLOSED",
  "data": {
    "marketplace": "shopify",
    "returnId": "123456",
    "closedAt": "2023-09-07T17:49:07.267Z",
    "refundedLineItems": [
      {
        "variantId": "123456"
      }
    ]
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_REQUESTED",
  "data": {
    "marketplace": "amazon",
    "returnId": "123456",
    "requestedAt": "2023-06-27T12:00:09Z",
    "requestedLineItems": [
      {
        "productId": "123456",
        "status": "RETURN_REQUESTED",
      }
    ]
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_REQUEST_ACCEPTED",
  "data": {
    "marketplace": "amazon",
    "returnId": "123456",
    "acceptedAt": "2023-06-27T12:00:09Z"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_APPROVED",
  "data": {
    "marketplace": "amazon",
    "returnId": "123456",
    "approvedAt": "2023-06-27T12:00:09Z",
    "shippingLabelUrl": "https://www.example.com/label.pdf",
    "refundAmount": 100,
    "requestedLineItems": [
      {
        "productId": "123456",
        "status": "RETURN_APPROVED"
      }
    ]
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_DENIED",
  "data": {
    "marketplace": "amazon",
    "returnId": "123456",
    "deniedAt": "2023-06-27T12:00:09Z",
    "requestedLineItems": [
      {
        "productId": "123456",
        "status": "RETURN_DENIED"
      }
    ]
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "requestId": "d222c412-fbc8-4e59-8cef-b57696bxyz11",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "RETURN_CLOSED",
  "data": {
    "marketplace": "amazon",
    "returnId": "123456",
    "closedAt": "2023-09-07T17:49:07.267Z",
    "refundedLineItems": [
      {
        "productId": "123456",
        "status": "RETURN_CLOSED",
      }
    ]
  }
}

Sync API webhooks

If you are integrated with a Shopify merchant, we will send you webhooks when the state of the Rye Shopify app or sales channel changes. We fire SHOPIFY_APP_CONNECTED and SHOPIFY_APP_DISCONNECTED events when the Shopify app is installed or uninstalled from the merchant’s store. We also fire events when the set of products published to our sales channel updates:

SHOPIFY_PRODUCT_UPDATED - Fired when the product is published to the Rye sales channel, or when a product published to the Rye sales channel is updated (e.g. the merchant might have changed the product description).
SHOPIFY_PRODUCT_DELETED - Fired when a product is unpublished from the Rye sales channel.

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "SHOPIFY_APP_CONNECTED",
  "data": {
    "shopDomain": "rye.myshopify.com",
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "SHOPIFY_APP_DISCONNECTED",
  "data": {
    "shopDomain": "rye.myshopify.com"
  }
}

{
  "id": "hg9b8xyc-a128-4659-9c84-e3b376607977",
  "developerId": "xDasf23Jk4LKlxOq",
  "createdAt": "2023-06-27T12:00:09Z",
  "type": "SHOPIFY_PRODUCT_UPDATED",
  "data": {
    "marketplace": "shopify",
    "product": {
      "id": 8086114009390,
      "requestDomain": "rye-dev-store.myshopify.com",
      "title": "Galaxy Buds Pro",
      "handle": "galaxy-buds-pro",
      "description": "Compact earbud, cool!",
      "publishedAt": "2024-02-20T08:11:28-08:00",
      "createdAt": "2023-01-18T11:05:44-08:00",
      "vendor": "rye-dev-store",
      "type": "Earphones",
      "tags": [
        "buds",
        "earphones",
        "samsung"
      ],
      "price": 15000,
      "priceMin": 15000,
      "priceMax": 16000,
      "available": true,
      "priceVaries": true,
      "compareAtPrice": 14000,
      "compareAtPriceMin": 14000,
      "compareAtPriceMax": 14000,
      "compareAtPriceVaries": false,
      "variants": [
        {
          "id": 44358722486574,
          "title": "Black",
          "option1": "Black",
          "sku": "123654789",
          "requiresShipping": true,
          "taxable": true,
          "featuredImage": {
            "id": 40285007610158,
            "createdAt": "2023-01-18T11:05:48-08:00",
            "position": 1,
            "updatedAt": "2023-01-18T11:05:48-08:00",
            "productId": 8086114009390,
            "src": "https://cdn.shopify.com/s/files/1/0670/1442/6926/products/719p0eyZiSL.jpg?v=1674068748",
            "variantIds": [
              44358722486574
            ],
            "width": 2560,
            "height": 1707,
            "alt": "Black"
          },
          "available": true,
          "name": "Galaxy Buds Pro - Black",
          "publicTitle": "Black",
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Universal Checkout API

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Webhook taxonomy

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​Webhook taxonomy

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Webhook taxonomy

Payment related webhooks

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Order submission related webhooks

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Sync API webhooks

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